Privacy Policy
This Privacy Policy explains how Waterscape Creations collects, uses, stores and protects your personal information when you visit our website, contact us or use our services.
At Waterscape Creations, we respect your privacy and are committed to protecting your personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR).
1. About This Privacy Policy
This policy explains how we handle personal information provided by visitors, customers and individuals who contact Waterscape Creations.
It outlines what information we collect, why we collect it, how it is used, how it is protected and the rights you have regarding your personal information.
2. Information We Collect
When you contact us or request our services, we may collect information including:
• Name
• Contact details such as email address and telephone number
• Property details relating to your pond or landscaping project
• Information provided through enquiry forms
• Details required to provide quotations and deliver our services
We only collect information that is necessary to respond to enquiries, provide our services and maintain effective communication.
3. How We Use Your Information
Your information may be used to:
• Respond to enquiries
• Provide quotations and project recommendations
• Arrange consultations and site visits
• Deliver pond construction and water feature services
• Communicate updates relating to your project
• Improve our website and customer experience
Your personal information will only be used for legitimate business purposes and will never be sold to third parties.
4. Website Cookies
Our website may use cookies to improve your browsing experience.
Cookies are small files stored on your device that help websites remember preferences, understand visitor behaviour and improve website performance.
We may use analytics services such as Google Analytics to understand how visitors interact with our website. These services use cookies to collect general usage information and do not identify individual users personally.
You can control or disable cookies through your browser settings at any time.
5. Contact Forms and Communication
When you contact Waterscape Creations through our website, email or telephone, you provide your information voluntarily.
Any personal details supplied will be kept secure and used only for the purpose of responding to your enquiry, preparing quotations or delivering requested services.
We will not share your information with third parties unless required by law or necessary to provide an agreed service.
6. Email Communications
If you choose to receive updates from Waterscape Creations, your information will be stored securely and used only for relevant communications.
You can request to stop receiving communications at any time by contacting us.
7. Third-Party Links
Our website may occasionally contain links to external websites or services.
While we aim to provide links to reputable sources, Waterscape Creations is not responsible for the privacy practices, content or security of external websites.
We recommend reviewing the privacy policies of any external websites you visit.
8. Data Security
We take appropriate measures to protect your personal information from loss, misuse, unauthorised access or disclosure.
Any information provided to Waterscape Creations is treated as confidential and handled responsibly.
9. Your Data Protection Rights
Under UK data protection laws, you have the right to:
• Request access to personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal information where applicable
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
10. Contact Waterscape Creations
If you have any questions regarding this Privacy Policy or how we handle your information, please contact:
Waterscape Creations
Email:
Info@waterscapecreations.com
Telephone:
0345 733 4006
This Privacy Policy may be updated from time to time to reflect changes to our services, legal requirements or website practices.